We have many resources for support for BOLT and other instructional technologies.
IMDC Learning Lounge for Faculty and Staff
Faculty are welcome to stop by the Instructional Media and Design Center's Learning Lounge in Andruss Library 206. We have staff on site to assist faculty with using the tools in BOLT, and with other instructional technology. Our hours during the regular semester are 9am to 4pm. Summer session and winter session hours vary depending on staffing. If you want to check for availability or make an appointment, please contact us at firstname.lastname@example.org. During staffed hours you can also reach us at (570)389-2065. After hours, you will be automatically forwarded to BOLT Technical Support.
Learning Lounge Hours and Contact Info:
9am to 4pm during the regular semester
Andruss Library 206
(570)389-2065 or email@example.com
We provide information and tutorials for the tools in BOLT and other instructional technology at the IMDC Infobase at http://bloomuimdc.freshdesk.com
BOLT Technical Support
BOLT Technical Support is available 24/7/365 via the Support Portal widget in BOLT or at 1-866-921-0473. Technical support can answer questions related to the tools in BOLT, or can direct you to campus resources better suited to answer Bloomsburg-related questions. Faculty and staff are welcome to contact technical support at any time. It is available 24/7/365 to all Bloomsburg end users of BOLT.
Lynda.com Access for Bloomsburg University
If you have Bloomsburg University credentials, you can access lynda.com for tutorials on how to use different software programs and accomplish tasks in software. Please see http://intranet.bloomu.edu/lynda for more information.
Mediasite Technical Support
If you use Mediasite and need technical support for an issue, you can find information at http://intranet.bloomu.edu/technology/ims/mediasite
Zoom Technical Support
If you have questions about how to set up Zoom, you can contact us at the IMDC Learning Lounge. If you have a technical support question, it may be answered on Zoom's support pages at https://support.zoom.us/hc/en-us or you may call 1-888-799-9666 for assistance.
TurningPoint Technical Support
If you have questions about or need assistance with TurningPoint, you can contact us at the IMDC Learning Lounge. If you have a technical support question, you may find the answer on the TurningPoint support pages, or you may call 1-866-746-3015.
Bloomsburg University Technical Support
If you need technical support for your Bloomsburg credentials or other Bloomsburg University network, hardware, or software issues, you can reach the Bloomsburg University Help Desk at (570)389-4357, or submit a support ticket at http://helpdesk.bloomu.edu
For more information see http://intranet.bloomu.edu/technology/help
For all technology related information for faculty and staff, you can visit http://intranet.bloomu.edu/technology/facstaff